MySouthway
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Issue uploading photos when logging a repair online
We’re currently experiencing a problem with photos being uploaded to our online tenant portal when reporting a repair. For now, we’ve taken away the option to do this while we work on fixing this.
You can still log a repair in the usual way, and you don’t need a photo to do this but if you’d like to send one in, our Customer Hub team will be able to help. You can email the photo to them at connect@southwayhousing.co.uk with the date of the appointment you have already booked so we can match it up to the repair.
We’re sorry for the inconvenience and are looking at the best way to resolve this.
Appointments and timescales for fixing repairs are unaffected.
We’ll keep you updated.
MySouthway is for all Southway tenants.
If you are logging in for the first time, please Log in with your email address and any password, and you will be prompted to create a new password.
About MySouthway
With MySouthway you can:
- check your rent account
- print a statement
- report and track repairs
- update your details
- and much more....